The Oberoi Marrakech

We visited for iftar on 22 February 2026 and genuinely enjoyed the food and atmosphere. Up until the payment process, the evening was lovely. When it was time to settle the bill (approximately 1700 MAD), I approached the stand to pay by card. The portable machine failed on multiple attempts. On each attempt, the waiter turned the card machine screen directly toward my face and repeatedly stated that my cards were “declined.” Several staff members gathered around during this process, which made the situation increasingly uncomfortable. The receipts were not initially handed to me. Under the pressure of the moment, I paid in cash, despite knowing my cards were fully funded. A colleague later suggested we try paying at reception, where my card processed successfully on the first attempt without issue. Importantly, I retained one of the receipts from the earlier attempts, which clearly states “Connexion Grappee Impossible,” indicating a connection failure with the terminal — not a declined transaction. Technical issues can happen anywhere. However, repeatedly announcing “declined” payments while turning the terminal toward a guest, rather than explaining there was a connection problem, created unnecessary embarrassment and did not reflect the level of discretion expected in a luxury hotel setting. I hope management reviews this matter carefully, as payment situations should always be handled with professionalism, clarity, and respect for guest dignity.

Our stay at Oberoi was absolutely incredible. This was one of the best hotels I've ever stayed at in my life. Most importantly, the service was exceptional. Staff was extremely attentive, and anticipated our needs. Everyone was extremely gracious and welcoming. Mamdouh Milad has done an amazing job as GM building a team. The location and hotel itself was mind-blowing. The rooms, grounds and public spaces were all very beautiful. We loved watching the sunset over the Atlas mountains every night. The spa/gym center was easily the most beautiful I've ever seen in a luxury hotel. I highly recommend this hotel to anyone coming to Marrakesh. Whether you're a family, couple or group of friends, this is the kind of magical place that will give you memories for a life time.

A Truly Unforgettable Stay at The Oberoi, Marrakech From the very moment of arrival, our experience at The Oberoi, Marrakech, was exceptional. We were immediately pleased by the genuine warmth and Moroccan hospitality. Every corner of the resort is a testament to the region's rich architectural heritage, seamlessly blending traditional Moroccan artistry with modern luxury. The resort's grounds are simply breathtaking. The expansive gardens and tranquil water bodies create a palpable sense of peace, making the entire property feel like a private oasis just minutes from the bustle of Marrakesh. We reserved a Deluxe Villa and were thoroughly impressed. It was incredibly spacious and featured its own private, stunning garden and pool—perfect for relaxation. The only minor note we had was that the furniture, while elegant, felt as though it required a slight upgrade to match the villa's overall magnificence. The service, however, was flawless and truly stood out. Room service was fast and efficient. Being able to contact the concierge instantly through WhatsApp was a game-changer; they were consistently fast, responsive, and incredibly helpful. This was best demonstrated when they managed to secure a spot for us at a very busy, popular restaurant in the city. Beyond concierge assistance, the hotel offers excellent practical amenities, including a great private car transportation service and even an ATM on-site, ensuring we had everything needed for a seamless stay. They prioritize guest comfort, offering many amenities tailored to provide a great rest. Without a doubt, staying at The Oberoi was the best part of our trip to Marrakesh, and I wholeheartedly recommend this resort. A massive thank you to the entire team for their dedication and service, and especially to Mr. Mamdouh for his outstanding leadership. Our experience was five-star, and we look forward to returning.

Our stay at The Oberoi, Marrakech was exceptional. From the moment we arrived, the staff went above and beyond to cater to our every whim — warm, attentive, and genuinely kind. The hotel made my daughter’s birthday truly magical — they decorated our room beautifully and even baked her a special cake. It was such a thoughtful touch. Breakfast was a daily highlight: an incredible spread of fresh produce, delicious baked goods, and so many choices that it was impossible to try everything. We also loved the gym classes, which were well run with great variety — a lovely way to start the day. The private pools are another standout feature, offering privacy and relaxation, especially ideal for families with young children. The hotel’s resident donkeys were an unexpected delight — we visited them every morning after breakfast, and it quickly became my daughter’s favourite part of the day. Beyond that, the facilities are outstanding, from the beautifully maintained tennis courts to the padel court and fitness facilities, everything is designed to the highest standard. In every respect, The Oberoi Marrakech exceeded our expectations. It’s rare to find a hotel that combines luxury, warmth, and genuine hospitality so effortlessly. We can’t wait to return.